Terms of use

1. What this is

The Works CRM is a hosted system run by The Works Group, Dubai Silicon Oasis, trade licence no. 93788 ("we"), for managing leads, enquiries, messages, listings, owners, deals and the records that go with them. It is used by the staff of The Works Group's companies and by customers who have signed a separate agreement with us ("customers").

If you have a customer agreement with us, it decides fees, availability and liability for you, and where it differs from this page, the agreement applies.

2. Who may use it

Only people we have given an account. An account belongs to one named person: do not share a login or use someone else's. A customer decides which of its own people get seats. A user sees only what their company and role allow. We may suspend an account that is misused, after notice where we can give it.

3. How you may use it

• Use it for the work it is built for, inside the access you were given. Reading, exporting or acting on data outside your scope is a breach even if the system lets you reach it.
• You are responsible for what you enter and upload. Enter personal data only where you have a lawful reason to hold it, keep it accurate, and follow the PDPL (Federal Decree-Law 45 of 2021).
• Owners' and clients' contact details are shown only for a reason connected to your work. Each viewing is recorded and counted against a limit. Do not copy them out in bulk, pass them to anyone outside your company, or use them for a purpose other than the one you were given them for.
• Do not try to get around the access limits, scrape the system, or interfere with it. Do not use a script or tool to read it in bulk.
• Our private office and Allure Travel are separate and are never reachable through this system.

4. Messaging people

Every message to a person through the CRM, on WhatsApp or any other channel, goes through the CRM's send function and nowhere else. Do not message a customer or lead from a personal phone or account about CRM business.

Message only people who have agreed to hear from us on that channel, or who wrote to us first and only inside the reply window the channel allows. The CRM records consent and refuses a send when it is missing. If a person tells you to stop, record it at once: the CRM then blocks every later send. Use only message templates that have been approved. Do not try to get past a refusal.

The automated assistant may draft replies about our own products and services only. A person must read and approve a draft before it is sent. Do not use it, or any other automated tool, as a general-purpose assistant or to answer questions that are not about our business.

5. Your data and ours

• Customers: the clients, listings and deal data a customer enters belongs to the customer, who is the controller of it. We process it only on the customer's instructions under these terms and the customer's agreement, keep it secure, and erase it when the agreement ends and the export period has passed, as the PDPL requires of a processor (Art 8). A customer can export its data in a standard format.
• Staff and enquirers: we are the controller of staff login records and enquiry data. See the privacy policy.
• Notes and records you create while working an item become part of that item's record and are visible to the people the system gives access to it.

6. Availability

We aim to keep the CRM available in business hours but do not promise uninterrupted service. We announce planned changes and maintenance where we can.

7. Liability

Nothing here limits liability for fraud, death or personal injury, or anything else the law does not allow us to limit. Any other limit on what we and a customer owe each other is in the customer's agreement, not on this page.

8. Intellectual property

We own the CRM, its design and its software. You keep your data. We give you a right to use the CRM for the time you have access, not to copy or resell it.

9. Changes and ending

We may change these terms or the CRM. We will post the new terms here with a new date, and tell customers of material changes before they apply. A customer's right to cancel and the end-of-service export period are in its agreement. We may end an account that is misused.

10. Governing law and contact

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. Any dispute is subject to the exclusive jurisdiction of the courts of Dubai (the DIFC courts excluded). Questions: [email protected].