Delete your data
Last reviewed 31 October 2026.
If you have messaged The Works Group on WhatsApp, or given us your details through our website, you can ask us to delete them. It is free.
1. How to ask
- Send the words DELETE MY DATA on WhatsApp, from the phone number you want deleted, to the number you wrote to us on. Or email [email protected] with the subject "Delete my data" and tell us the phone number and email address you used.
- If you emailed, we will ask you to send one WhatsApp message from that phone number saying DELETE, so that we know the number is yours. We do not ask for a copy of your passport, Emirates ID or any other document to do this.
2. What we delete
- Your WhatsApp messages with us and the contact record we hold for your phone number, including your name, email address and notes against that record.
- If you used our website forms: the enquiry you sent and the details we recorded with it.
3. When
We delete within 30 days of confirming that the number or email is yours. We will tell you when it is done.
4. What we keep, and why
- Records the law requires us to keep, such as anti-money-laundering and deal records, if your messages or details form part of one. We keep only that part, for the period the law requires, and tell you if that applies to you.
- Records we need to make or defend a legal claim.
- A short note that you asked us to delete your data and to stop messaging you, so that we do not contact you again. It holds your phone number and the date, nothing else.
5. What we cannot delete
WhatsApp carries your messages on its own systems (Meta Platforms Ireland Limited). We cannot delete what Meta holds; you can delete the chat on your own phone, and Meta's own help pages explain how to ask Meta. Backups are overwritten on our normal schedule; they are not used for anything else in the meantime.
If you are not happy with how we handle your request, you may complain to the UAE Data Office. Our privacy policy, theworkscrm.ae/privacy, explains your other rights.